Renowned author and audio storyteller Neelesh Misra took to X to share his unpleasant experience while flying on an IndiGo flight from Delhi to Lucknow. He shared that the situation he faced was chaotic, as the airline kept delaying the flight and changing boarding gates, causing problems for the passengers, especially the elderly.
“Chaos for Delhi-Lucknow passengers for IndiGo 6E 2258 at Delhi Terminal 2. Flight delayed, plane load of passengers waiting, then told to rush to Gate 33, one floor above. A plane load of passengers — including senior citizens, wheelchair-bound passengers, mothers with babies — rush via stairs to Gate 33. After half an hour of lining up, they are told to ‘go back’ one floor down — it’s again Gate 21. They rush back, the entire plane load. The neon sign now has a strip running: ‘Please rush to Gate 26’,” he wrote.
In the following lines, he added, “Indigo’However, Misra slammed the airline by saying how IndiGo claims to “ensure a quick departure” by delaying the flight multiple times. “You have the gall to say that you inconvenienced a planeload of people like this again and again to “ensure a quick departure” and still were one and a half hours late for a 45-minute flight? Do take us for granted, IndiGo by all means but don’t express it in a formal tweet please,” he replied.s tales of arrogance and lack of empathy abound, especially after they became number 1. If there were options available, I would never fly them”.
IndiGo commented on the post and wrote, “We sincerely apologise for the delay and inconvenience caused by the multiple gate changes, which was done to ensure a quick departure. Additionally, the updated departure information was communicated through timely announcements”.
